ISO 20000-1 Certification

ISO 20000-1 CERTIFICATION - IT SERVICE MANAGEMENT

Tools for organizations to enhance the IT service management practices, improve customer satisfaction, and demonstrate their dedication to delivering high-quality IT services

What is ISO 20000-1 Certification?

ISO 20000-1 Certification is the international standard designed specifically to be used for IT service management. It is a standard for identifying and managing important processes that are essential to the effective delivery of IT services that satisfy the needs of business clients.

The ISO/IEC 20000-1 standard is recognized internationally. It is the most effective framework for a system of service management which helps you provide an efficient, consistent service. It helps you integrate the concept of a lifecycle approach to service within your company – offering the best practices for managing your services’ portfolio to ensure that they stay current and contribute value.

ISO 20000-1 in Brief:

ISO/IEC 20000-1 is an international norm that governs IT service management. It defines specifications for the creation of, implementation, monitoring maintenance and improvement of an IT service management system. The related standard ISO/IEC20000-2:2019 gives guidance on the implementation of systems for managing services. 

This standard was developed based upon the best techniques of Information Technology Infrastructure Library (ITIL). ISO/IEC 20000-1 defines an approach to service and provides an approach to service delivery that meets the real needs of businesses and significant priorities in a sustainable manner.

Importance of ISO/IEC 20000-1:2018

ISO/IEC 2713:2015 guidance regarding the integration of ISO/IEC 27001 and ISO/IEC 20000-1 was made available to companies planning in implementing ISO/IEC 20000-1 when ISO/IEC 27001 has been implemented or plans to implement both standards in conjunction. ISO/IEC 20000-1:2018 is the sole standard within the ISO/IEC 20000 family that results in a formal certificate.

The ISO/IEC 20000-1 certification shows that a cloud provider has put in place the proper IT processes for managing service to provide reliable and efficient IT services that are subject to periodic reviewing, monitoring and enhancement. It provides confidence to their clients that their requirements for service will be met.

Benefits of ISO 20000-1 Certification:

  • Enhance the quality of IT services by using proven techniques and processes
  • Enhancing the credibility and reputation of customers and partners and enhancing the competitiveness of business
  • Enhance customer satisfaction
  • Enhance productivity for the most important business functions
  • Make the most efficient use of resources within the company
  • Make communication easier according to the rules of the standard
  • Assist service providers in preparing improvements for their services as they must be maintained, not just in terms of quality, but also with constant improvement.

Informally: ISO/IEC 20000-1:2018 sets out the criteria in “establishing, implementing, maintaining and continually improving a service management system (SMS). An SMS supports the management of the service lifecycle, including the planning, design, transition, delivery, and improvement of services, which meet agreed requirements and deliver value for customers, users, and the organization delivering the services.”. 

The version for 2018 (ISO/IEC 20000-1:2018) is composed of ten sections in accordance with the high-level structure of Annexe SL in the ISO/IEC Consolidated Directives. Part 1:

  1. Scope
  2. Normalized references
  3. Definitions and terms
  4. The context of the organisation
  5. Leadership
  6. Planning
  7. Support of the Service Management System
  8. Operation of the Service Management System
  9. Performance Evaluation
  10. Improvement

This document for ISO 20000-1 in UAE – in Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al-Quwain, and Fujairah, and Ras Al Khaimah outlines the requirements for an organization to create the foundation, establish, and maintain, as well as constantly improve a service-management software (SMS). 

The specifications in this document cover the design, planning of the system, its transition, and delivery as well as improvements to services to satisfy the requirements of service and to provide the value. 

This document may be utilized by:

  1. The customer is in search of services and seeking assurance as to the quality of these services;
  2. The customer who requires a unified approach to the lifecycle of a service from all its service providers, not just those who are part of a supply chain;
  3. An organization that can demonstrate its ability to plan or design, transition service delivery and enhancement;
  4. An organization that is able to monitor, evaluate and measure its SMS and services they provide;
  5. An organization designed to enhance the design, planning and delivery, as well as the transition, and enhancement of services by the effective implementation and operation of an SMS;
  6. An organization or another third party that performs conformity assessment against the specifications in this document.
  7. A provider of training or assistance on service management.

    Ascent is a trusted certification agency that provides management system certification services as well as energy services, training, and development.

    Ascent’s experts are experienced in auditing and have an in-depth understanding of the regulations, and hold relevant international certifications.

    Our experts/auditors will be with and support businesses in the development of the company. We offer unbiased and ongoing service to our clients and offer the most favorable feedback to our clients.

    • Attain the highest standards of international best practice in IT service management
    • Create the IT infrastructure that is based on and meet business goals
    • Integrate people, processes, and technology to achieve business goals
    • Install controls to monitor and ensure the same standards of service
    • ISO/IEC 2000 is compatible with ITIL to help support continuous improvement.

    “Enjoy Excellence through Ascent EMIRATES ISO Consulting Services!”

    “We at Ascent EMIRATES are determined to guide your business toward ISO certification and other compliance. Our experienced consultants design strategies are here to improve your quality standards and increase customer trust and improve your reputation on the market.”

    “Unlock your potential with ISO today by connecting with us through these given details below!” Contact Us: +971-4-4558490, Email: info@ascentemirates.ae

    Strength of Ascent EMIRATES

    Ascent is a trusted certification agency that provides management system certification services as well as energy services, training, and development.

    Ascent’s experts are experienced in auditing and have an in-depth understanding of the regulations, and hold relevant international certifications.

    Our experts/auditors will be with and support businesses in the development of the company. We offer unbiased and ongoing service to our clients and offer the most favorable feedback to our clients.

    • Attain the highest standards of international best practice in IT service management
    • Create the IT infrastructure that is based on and meet business goals
    • Integrate people, processes, and technology to achieve business goals
    • Install controls to monitor and ensure the same standards of service
    • ISO/IEC 2000 is compatible with ITIL to help support continuous improvement.

    “Enjoy Excellence through Ascent EMIRATES ISO Consulting Services!”

    “We at Ascent EMIRATES are determined to guide your business toward ISO certification and other compliance. Our experienced consultants design strategies are here to improve your quality standards and increase customer trust and improve your reputation on the market.”

    “Unlock your potential with ISO today by connecting with us through these given details below!” Contact Us: +971-4-4558490, Email: info@ascentemirates.ae

    Frequently Asked Questions

    Q1. What is the ISO 20000-1 policy?

    ISO/IEC 20000-1 is designed to creating a standard for a system of service management (SMS) that will not only help to design, plan and transition services, but also ensures that they continuously enhance and add worth.

    Q2. How many procedures are included within ISO IEC 20000-1?

    ISO 20000 has 13 processes with four groups. ITIL has four versions, each which builds on previous versions and has a myriad of interconnected and interconnected processes. Both of these methods are not dependent on each other; however, they complement each other, which is why certain ITIL processes are aligned to ISO 20000.

    Q3. What is the primary priority area for ISO IEC 20000 1?

    ISO/IEC 20000-1: Management of services

    An SMS helps manage the entire process of the entire lifecycle of services that includes design, planning of services, transitions, delivery, and improvement of services that meet the agreed-upon requirements and are beneficial to customers as well as the company that provides the services.”

    Q4. What is the most effective, 20000–1 methods?

    The best practice framework for managing your service ISO/IEC 20000-1 will ensure that you incorporate the requirements for your services within your overall business procedures. You must cooperate with other stakeholders to ensure you are providing the best service in place, that are constantly evaluated, tested and improved as time passes.

    Achieving ISO Certification

    A consultant’s part in giving an ISO 20000-1 certificate is to help organizations create and execute a quality management system (QMS). This system ought to meet the necessities of the ISO standard and set up the organization for a fruitful certificate audit.

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    Accreditation

    ISO 20000-1 is a standard that characterizes the necessities for ITSM. It gives a structure to arranging, executing, working, exploring, keeping up with, and further developing ITSM services. It assists associations in adjusting their IT administrations to the necessities and assumptions of their customers.

    Accreditation

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